FAQ

General

What is the Singtel Rewards programme about? 

Singtel Rewards is Singtel's loyalty programme to reward our residential customers. Customers will be able to:

  • Redeem for guaranteed treats or participate in contests to win dining, travel, entertainment or movie vouchers,
    Enjoy discounts on merchant deals and Birthday Treats at participating merchants.

Who is eligible for the programme? 

All Singtel residential are eligible to participate for Singtel Rewards, excluding:
  1. Customers who are only using Singtel's prepaid mobile service.
  2. Singtel's business registered customers or customers on any corporate scheme.
  3. Customers who are barred from using Singtel services and/or have outstanding bills for any of Singtel's subscription services.
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Delights Programme

What is this Delights Programme about? 

Singtel customers can look forward to complimentary dining treats and participate in entertainment, travel and movie
lucky draws to win attractive prizes.

In addition, customers can also enjoy the latest deals and get great savings when they make their booking via
HungryGoWhere. For the latest line-up of delights, visit www.singtel.com/rewards.

How do I participate? 

Visit www.singtel.com/rewards or access My Singtel app.

Can I participate in only 1 category or all the categories? 

Yes, you may participate in any or all of the categories that interests you.

How often can I redeem/participate for treats or contests in the Delights Programme? 

Treats that are redeemable on a first-come-first-served promotional mechanic, will be available whilst stocks last. Each
customer is limited to only one redemption every 2 months, on the dining category.

Lucky draws are open to all customers. Each customer is allowed 1 submission per contest.

Can I cancel my redemption or lucky draw submissions? 

No cancellations will be allowed once a successful redemption/ lucky draw submission has been made.

How will winners be informed?  

Customers who have successfully redeemed for a delight, will be notified. Depending on the redemption option
available, vouchers will be delivered via various options:
  • Mail to address of the customer’s designated account within 14 days
  • SMS to ONEPASS mobile line
  • Email to ONEPASS email address
  • Apps eVoucher (Applicable only for selected redemptions via My Singtel app)

  • Winners of lucky draws will be notified by phone/SMS/email/mail within 14 days after the draw date(s). For prizes worth more than $10,000, results of the winner(s) will be posted on a local English paper within 7 days from draw date.

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    Birthday Treats

    What is this Free 200 mins Talktime about? 

    Birthday Treats is a Singtel Rewards programme. Apart from exclusive promotions at selected merchants,
    Singtel is also giving 200 mins of Free Talktime to existing residential postpaid mobile customers.

    Who is eligible to participate?  

    Existing residential postpaid mobile customers with:
    • A valid Date of Birth registered with Singtel
    • Subscribed to an eligible 2G/3G/4G voice plan
    Customers who are enjoying Corporate Individual Scheme (CIS) rates, Staff and FOSS scheme are not eligible for the Singtel
    Birthday – Free 200 mins Talktime.

    Is there a registration fee, minimum contract or any termination fee?  

    No. The Singtel Birthday – Free 200 mins Talktime is offered as a birthday treat. No registration, minimum contract or
    termination fee is applicable.

    Do I need to register to enjoy this promotion?  

    No registration is required. As long as you have a valid Date of Birth registered with Singtel and are subscribed to an
    eligible postpaid mobile price plan, the Free 200 mins Talktime will be credited to your postpaid mobile line with the
    oldest tenure,on your birthday month based on your billing cycle.

    How do I know if I’m eligible for this promotion?  

    Customers who are eligible for Singtel Birthday Free 200 mins Talktime will receive an SMS notification on their birthday
    month.

    Is there a cap on the Free mins?  

    The Singtel Birthday – Free 200 mins Talktime is capped at 200 mins over a period of 30 days. Excess local airtime is
    charged at prevailing price plan rates.

    When can I enjoy the Singtel Birthday – Free 200 mins Talktime?  

    Singtel Birthday – Free 200 mins Talktime will be credited on the bill cycle date of your birthday month, and applicable
    after you have utilised the bundled Talktime in your postpaid plan.
    Eg. Your Date of Birth is on 1 July and your bill cycle date falls on the 10th of every month. Singtel Birthday – Free 200
    mins will be provisioned on 10th July and is valid for 30 days, until 9 August.

    Who can I call using the Singtel Birthday – Free 200 mins Talktime?  

    Singtel Birthday – Free 200 mins Talktime is applicable for local outgoing calls made to any Singtel fixed and mobile
    (postpaid and prepaid) lines only, excluding fixed line numbers from other operators that have been transferred to
    Singtel.

    I’ve ported in my mobile line from M1/StarHub to Singtel. Can I also enjoy Singtel Birthday – Free 200 mins Talktime on my birthday month?  

    Yes. All port in postpaid mobile lines from other operators onto Singtel network are considered as Singtel Mobile
    numbers and are eligible to enjoy Free 200 mins Talktime.But you must have a valid Date of Birth registered with
    Singtel and subscribed to an eligible postpaid mobile price plan.

    I did not fully utilise the Singtel Birthday – Free 200 mins Talktime during my birthday month. Can I carry over to the next month?  

    Unused free minutes cannot be carried forward to subsequent months. Any unused minutes will be forfeited.

    I have 3 Singtel Mobile lines registered under my name. Can I enjoy Singtel Birthday – Free 200 mins Talktime on all 3 lines?  

    Free minutes is applicable to 1 mobile line per customer. The line selected will be based on the oldest tenure and must
    be on an eligible postpaid mobile price plan.

    In July, I received an SMS on my Singtel Mobile Line A informing me that I’m eligible for Singtel Birthday Treats
    – Free 200 mins Talktime and the free minutes will start from 20 July (bill cycle date).  

    1. But I have terminated Line A on 24 July. Can I still enjoy this promotion on another Singtel Mobile lineregistered under my name?
      Free minutes will be pro rated on Line A from 20 to 23 July. Line A is terminated on 24 July, any unused free minutes
      will be forfeited. Unused free minutes cannot be transferred to another line.
    2. But I have just transferred Line A to my friend B. Can I still enjoy this promotion on another Singtel Mobile line registered under my name?
      Free minutes are not transferable. Once Line A has been transferred to Customer B, the free minutes on Line A will be
      forfeited. If Line A was transferred to Customer B before free minutes have been issued, our system will automatically
      select the next available line with the oldest tenure under your name.
    3. But my Date of Birth in your system is wrong. Can I still enjoy this promotion?
      We can update your new Date of Birth in our system:
      • If your birthday has passed
        You will receive your birthday treats on your next birthday. Birthday offers are subject to change without prior notice.
      • If your birthday has not passed
        Our system will credit Singtel Birthday –Free 200 mins to the line with the oldest tenure, on the bill cycle date.
    4. I want the Singtel Birthday – Free 200 mins Talktime to be given to a different line under my name?
      Free minutes have been issued to the line with the oldest tenure and it is applicable per line, per customer.

    My birthday was in April and I did not receive Singtel Birthday – Free 200 mins Talktime. Why?  

    The Singtel Birthday – Free 200 mins Talktime promotion is launched in July 2009. If we have updated your Date of
    Birth with us, you will receive your birthday treat on your next birthday. Birthday treats are subject to change without
    prior notice.

    My Date of Birth falls in July and I received an SMS informing me that I’m eligible for Singtel Birthday Treats
    – Free 200 mins Talktime, but I do not see this reflected in my July’s bill.  

    Free mins will start on your bill cycle date of your birthday month and is valid for 30 days. If you have exceeded your
    bundled minutes and have utilised the Free 200 mins Talktime in July, you will see the following description in your next
    bill in August: Singtel Birthday – Free 200 mins Birthday Treats (Outgoing Voice/Video to Singtel only)

    I do not need the Singtel Birthday Treats Free 200 mins Talktime. Can I transfer it to my spouse or a family
    member who also has a residential postpaid mobile line?  

    Free minutes are not transferable. If your spouse or family member has a valid Date of Birth and is subscribed to an
    eligible postpaid mobile price plan, he/she will enjoy Singtel Birthday – Free 200 mins Talktime on the bill cycle date of
    his/her birthday month.

    What is Singtel Rewards Birthday Lucky Draw?  

    Singtel postpaid customers with services registered under their NRIC/FIN/Employment Pass can now stand to win
    dining vouchers on their birthdays. 10 winners will be drawn every month and each winner can walk away with $100
    dining vouchers. The actual draw will be held on the month prior the birthday month, and winners will be announced on
    our website.

    E.g Singtel Postpaid customers whose birthdays fall in the month of May will be drawn in April, and customers whose
    birthdays fall in the month of June will be drawn in May.

    How do I participate?  

    Singtel Postpaid customers who have a valid data of birth with Singtel will be auto-included in the lucky draw. No
    participation is required.

    How can I update my date of birth?  

    To update, simply follow these steps:
    1. Go to singtel.com/myaccount & login using your OnePass ID
    2. Go to My Account > Select Manage your OnePass to update your date of birth
    Alternatively, you can also contact our Customer Care Hotline at 1688 for assistance.

    My birthday is in May but I have not updated my date of birth with Singtel. Am I still eligible for the lucky draw?  

    Only Singtel postpaid customers with valid date of births with Singtel are eligible, and winners will be drawn in the month
    prior their birthday month. If you have not updated your birthday in April, you will not be included in the draw for May.

    However you can still enjoy the exclusive dining, beauty and hotel offers which we’ve lined up for you on your birthday.
    Details are available on singtel.com/birthday2015.

    How will I be informed if I’m the winner?  

    Winners will be announced on our website. They will also receive a phone call from Singtel and a SMS to inform them
    on prize collection details.
    Note: Winners must produce proof of NRIC at the point of prize collection, will be disqualified if the date of birth is found
    to be incorrect or invalid.

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    Singtel Prestige

    What is the Singtel Prestige programme? 

    Singtel Prestige is an exclusive one year membership programme to reward our high value Singtel customers. As a
    member, you will receive a Singtel Prestige card and be privy to priority services, exclusive benefits and invitations to
    Prestige-only events.

    Who is eligible for Singtel Prestige programme?  

    Singtel customers who have an existing Singtel Mobile, Home Broadband or mio TV service for at least 1 year, and
    have a minimum eligible spend of $250 per month on your Singtel bill for the last 6 consecutive months will be
    automatically enrolled into the Singtel Prestige programme. Membership to Singtel Prestige programme is by invitation only.

    How do I know if I am enrolled to the programme?  

    All new & re enrolled Singtel Prestige members will receive a Welcome Pack which will include:
    • A Singtel Prestige card (valid for one year)
    • Welcome Letter & guide
    You can also check your Singtel Prestige status and membership expiry date on your Singtel bill or when you login to
    Singtel Rewards website > My Account.

    What are the members’ privileges?  

    As a Singtel Prestige member, you can enjoy privileges from:
    • Mobile Benefits
    • Priority Services
    • Exclusives

    What is Mobile Benefits? 

    With Mobile Benefits, members can:
    • Receive a Singtel Prestige handset voucher* of up to $550 every 12 months, when you meet the following
      criteria:
      • -Minimum eligible average bill spend of $250 per month for the last 12 months
      • -Holds an active Singtel Mobile, Home Broadband or mio TV service for at least 1 year.
      • *Voucher will be issued and mailed out on the 13th month of Singtel Prestige membership.
    • Enjoy 15% discount for purchase of accessories at Singtel Retail Shops and selected Singtel Exclusive
      Retailers. Excluding Apple Original accessories, Sandisk Memory Cards, BEATs Audio Accessories, all original and
      3rd party Samsung S3 cases.
    • 14 day equipment exchange programme, exclude Apple devices.
    • Easy access to Singtel Prestige membership card. Simply download the card into the Singtel mWallet mobile
      application using Google Play and App Store.Visit singtel.com/mwallet-coupons&loyalty to find out more.

    What is Priority Services?  

    With Priority Services, members can enjoy
    • Priority queue ticket at Singtel Retail Shops and Singtel Technical Care.
    • Priority queue at Singtel Prestige Hotline at 6838 8000 (add +65 when calling from overseas).
    • 2 hr express FREE SIM card replacement and delivery for faulty SIM or when you lose your phone.

    What are Exclusives?  

    With Exclusives, members can enjoy
    • Priority invitation to Singtel handset workshops, exclusive movie screenings and events.
    • Enjoy dining, shopping and lifestyle discounts at selected merchant outlets with your Singtel Prestige card.
    • Get pampered with complimentary treats and rewards on your birthday.

    Am I eligible for Singtel Rewards benefits under the Singtel Prestige membership?  

    As our Singtel Prestige member, you are also entitled to privileges and redemptions offered by the Singtel Rewards
    programme. You can look forward to a variety of exciting lifestyle treats that would appeal to everyone in your family,
    every month. Look out for more details at singtel.com/rewards.

    How do I report loss of my Singtel Prestige card or for assistance on Singtel services?  

    You may contact our Singtel Prestige Hotline at 6838 8000 (add +65 when calling from overseas) for assistance.

    Do I need to renew my Singtel Prestige membership?  

    Your Singtel Prestige membership will automatically be renewed when you meet the minimum average spend of $250
    per month on your Singtel bill for the last 6 consecutive months. You may check the status for re enrolment of Singtel
    Prestige membership when you login at Singtel Rewards website (singtel.com/rewards) > My Account.

    How do I know if my Singtel Prestige membership has been renewed, or if I did not meet the minimum spend to
    qualify for re enrollment?  

    Upon re-enrolment, a new Prestige membership card will be mailed to you.

    You can also login at Singtel Rewards website(singtel.com/rewards)> My Account, using your ONEPASS ID to view
    your membership status.

    How can I check if I meet the minimum spend to qualify for Singtel Prestige programme?  

    To check your last 6 months spend, you can call our dedicated Prestige Hotline at 6838 8000 for assistance.

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